Customer Service Officer

(1) The successful candidate(s) will be appointed on non-civil service contract terms for one year. \r\n(2) Subject to the employees’ satisfactory performance, the employees will be granted a contract-end gratuity upon completion of the contract. The gratuity payable plus Hongkong Post’s MPF contribution will be equal to 10% of total basic salary drawn during the contract period.

$14,715 per month

(1) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(2) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(3) Candidates appointed must be permanent residents of the Hong Kong Special Administrative Region unless specified otherwise.
(4) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise short-listing criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend the selection interview.
(5) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to the fitness test and interview without being subject to any further shortlisting criteria. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities”.
(6) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(7) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should post copies of their official transcripts and certificates by mail to the enquiry address before the closing date of application (date of postmark will be regarded as the date of submission). Please specify “Application for the Post of Customer Service Officer” on the envelope and ensure that sufficient postage is paid.

Application Forms [G.F. 340 (Rev. 3/2013)] are obtainable from any Home Affairs Enquiry Centres of District Offices, Home Affairs Department or any Job Centres of the Employment Services Division, Labour Department. The said form can also be downloaded from the Civil Service Bureau's website (http://www.csb.gov.hk). Completed application forms should reach the enquiry address on or before the closing date for application a) in person to the drop box provided at 1/F, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong (opening hours: Monday to Friday – 7:30am to 6:30pm and Saturday – 7:30am to 1:30pm, except Sunday and public holiday); or b) by post. Please state on the envelope “Application for the Post of Customer Service Officer”. The postmark date on the envelope will be regarded as the date of application. Please ensure that sufficient postage is paid. Applications which are incomplete, unclear, late, with insufficient postage, submitted by fax/e-mail, or not made in the prescribed form will not be processed.

Applicants are encouraged to provide their email address on the application forms. Candidates who are invited for interview will normally receive an invitation (by email or by post) within 4 weeks from the closing date for application. Those who are not invited for the interview may assume that their applications are unsuccessful. The period of notification for interview may be longer in exceptional circumstances, e.g. when a large number of applications are received or when there are other complications.

Job No.: 45540

Address: The Personnel and Appointments Section, 4/F, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong

Telephone: 2921 2166

Closing Date 2022-05-17 18:00

Publish Date 2022-05-10